Chatbot content mgt. system
Hewlett-Packard + Quartz, a media company
CHALLENGE
Quartz and Hewlett-Packard Enterprise were launching a branded chatbot that delivered technology news.
The internal team at HPE needed an intuitive way to create content and analyze performance data. We were tasked with designing the CMS that powered the chatbot. What does a chatbot CMS even look like?
SOLUTION
We designed a powerful Chatbot CMS that intuitively and easily supports the two primary user workflows:
#1. Chatbot Content Creation
#2. Analytics that measures conversation engagment.
SOLUTION
We designed a powerful Chatbot CMS that intuitively and easily supports the two primary user workflows:
#1. Chatbot Content Creation
#2. Analytics that measures conversation engagment.
SITEMAP SKETCH
SITEMAP SKETCH
SITEMAP SKETCH
SITEMAP SKETCH
SITEMAP SKETCH
Intial outline of the primary screens, and related views and tasks.
Intial outline of the primary screens, and related views and tasks.
DASHBOARD
We designed a dashboard providing at-a-glance metrics, and easy access to the chatbot conversation builder.
We designed a dashboard providing at-a-glance metrics, and easy access to the chatbot conversation builder.
CHATBOT CONVERSATION
BUILDER
To create chatbot conversations, the user goes through a three step process.
STEP 1:
Add basic details.
STEP 2:
Build the conversation via drag-and-drop media blocks.
STEP 3:
Publish.
ANALYTICS
Once published, the user is able to access detailed analytics, and dig deeper into the data to identify trends... even to the per conversation level.
Say hi!